HOW WE OPERATE
SHIPPING POLICY
At Couture Resale, steady handling and a fast dispatch is what we're known for. All orders will be shipped in 48 hours, with the order reaching your door in 3 to 5 working days (depending on the type of delivery). All items are tracked for your piece of mind and insured up to £20. All items over £60 will be fully insured.
REFUND POLICY
At Couture Resale, we understand the need for refunds when things go wrong, or you have a change of heart. Therefore, Couture Resale will give refunds in line with the chosen couriers compensation policy. Some examples of refunds include: If the item goes missing, a return has been accepted, or if a shipment is damaged beyond use upon delivery. If you would like to request a refund, please use the contact form on the home page, or contact info@coutureresale.co.uk
RETURNS POLICY
We at Couture Resale accept returns of all orders, whether they contain new or used items. Returns must be initiated 14 days after the original purchase date. The cost of the return postage will have to be fulfilled by the customer. The condition of the items returned must match the original condition it was delivered in for the return to be accepted. Contact us at info@coutureresale.co.uk to initiate the return.
Couture Resale, as an entity, always operates on trust, quality and assurance. With that, we have policies that we always stick to. This focuses on:
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Maintaining item quality by inspecting all incoming items and keeping items stored correctly.
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Taking measurements of all items, as well as making sure item descriptions are 100% accurate.
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Buying authentic items from trusted sources, as well as using 3rd party authenticators on specific items.
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Shipping items in a timely manner, making a smooth transition from the store to your door.
We make sure transparency is key, with these policies being the backbone of our store. If there are any questions would you like to ask, click the "Get in touch" button below.